FAQ

Yes. We pack and ship orders through the mail — usually USPS. We ship within the U.S.; if you’re outside the country, send us a message first so we can see if shipping makes sense for both sides.

We’re a tiny operation, so most orders go out within about 3–5 business days after checkout (sometimes faster, sometimes a little longer around holidays or if we’re waiting on supplies). You’ll get a receipt from our payment provider right away; tracking, when the post office provides it, comes with your shipment.

When your package ships with a trackable service, the carrier’s tracking number should be in the shipping confirmation or label details you receive. If you’re not sure where to look or something seems missing, contact us with your order email and we’ll help track it down.

If we haven’t shipped yet, we’ll do our best to help — reach out as soon as you can with the email you used at checkout. Once a label is printed or the package is on the way, we usually can’t change or cancel it, but we can talk through options.

Message us immediately with the correct address and your order email. If we haven’t shipped yet, we’ll try to fix it. After the handoff to the carrier, changes get harder — the sooner you catch it, the better.

We want you to love what you bought. Bath, body, and opened personal-care items can’t be returned for hygiene reasons — please read descriptions carefully before ordering. For most other items (home goods, candles, unopened products, many secondhand pieces), if something arrives not as described or you change your mind on an unopened, unused item, contact us within 14 days of delivery and we’ll work something out — often a refund or exchange, depending on the situation. Return shipping is usually the buyer’s responsibility unless we made the mistake.

Email us within a few days with a photo of the packaging and the item. We’ll make it right — typically a replacement or a refund — without making you jump through hoops.

We try to be honest about wear, age, and quirks. Photos are of the actual item when it’s one-of-a-kind. Colors can look a little different on your screen than in real life; that’s normal.

Full ingredients appear on the product packaging for anything that goes on your skin. On the site we note what we can, but always check the label when it arrives. If you have allergies or sensitive skin, do a small patch test first — we’re makers, not doctors, and can’t give medical advice.

Handmade and natural materials (soap swirls, wood grain, glaze, etc.) vary slightly piece to piece — that’s part of the charm. One-of-a-kind and secondhand listings are the exact item in the photo unless we say otherwise.

Sometimes yes, sometimes no — it depends on materials, season, and whether we can make or source it again. Drop us a note if you’re hoping for a restock; we’ll tell you honestly if it’s realistic.

Yes — we sell gift cards in the shop. The lucky recipient can use theirs toward an order at checkout on this site. If something doesn’t look right at checkout, send us a message and we’ll sort it out.

Maybe — we’re open to custom bundles, small wholesale-ish orders, or one-off ideas when our schedule allows. Tell us what you’re thinking (quantity, date, budget). We’ll say yes, no, or “not this month” without wasting your time.

The contact form on this site is the best way — it keeps everything in one place for us. We read messages as soon as we’re able; we’re not always at a desk, so a little patience helps.

You’ll go through a secure checkout run by Stripe — the same kind of payment flow lots of small shops use. We never see or store your full card number on our website.

Major credit and debit cards, and whatever else Stripe shows you at checkout (for example Apple Pay or Google Pay if your device supports it). If your preferred option doesn’t appear, let us know — we can only offer what Stripe enables on our account.

Checkout happens over an encrypted connection, and card data is handled by Stripe, not by us. Our contact form has a simple spam check so we’re not drowning in bots — your message still goes straight to us.